Privacy Notice
 

Last updated: November 2026

 

Jessica Rosengarten Counselling respects your privacy and is committed to protecting your personal information.
 

This Privacy Notice explains what information I collect, why I collect it, how it is stored and your rights in relation to your personal information.
 

Who I am
 

Jessica Rosengarten Counselling

Email: jessicarosengartencounselling@gmail.com
 

I am the data controller responsible for the personal information I hold in relation to my counselling practice.
 

Information I may collect
 

Depending on your circumstances, I may collect:

• your name and preferred name

• date of birth

• address

• telephone number

• email address

• GP details

• emergency contact details

• information about your circumstances and reasons for seeking counselling

• relevant health and wellbeing information

• risk and safeguarding information

• appointment and attendance information

• brief clinical records relating to our work together

• payment information where necessary for managing appointments and fees.

I only collect information that is relevant to providing counselling safely and managing the counselling service.
 

How your information is used
 

Your information may be used to:

• respond to enquiries and arrange appointments

• provide counselling safely and appropriately

• maintain appropriate clinical records

• assess and manage risk

• manage safeguarding concerns where necessary

• communicate with you about your appointments

• arrange payments

• meet professional, legal and ethical obligations

• discuss relevant aspects of my work in clinical supervision.
   

Confidentiality
 

Counselling is confidential. I will not normally share information about you without your consent.

There are circumstances where confidentiality may need to be limited, including:

• where there is a serious risk of harm to you

• where there is a serious risk of harm to someone else

• where there are safeguarding concerns involving a child or adult at risk

• where disclosure is required by law or a court order

• where disclosure is legally required in relation to terrorism or serious criminal activity.

Where possible, I will discuss this with you before information is shared.

Relevant aspects of counselling work may also be discussed in clinical supervision. Identifying information will be minimised wherever possible. 
 

How information is stored
 

Client records are stored securely and access is restricted to me.

My practice uses Kiku to securely store client intake information, contact details and clinical session records. 

If temporary paper records are created during face-to-face counselling, they are kept securely, transferred to the electronic record where appropriate and securely destroyed.
 

How long I keep your information
 

Clinical records are normally retained for seven years from the date counselling ends.

After this period, records will be securely destroyed.

Where legal proceedings, complaints or safeguarding matters are ongoing, records may need to be retained for longer where necessary.
 

Your rights
 

Under UK data protection law, you have rights in relation to your personal information, including the right to:

• request access to your personal information

• request correction of inaccurate information

• request restriction of processing in certain circumstances

• raise concerns about how your information is handled.
   

You can also complain to the Information Commissioner's Office (ICO) if you have concerns about the way your personal information is being processed.
 

Contact

If you have any questions about how your personal information is handled, please contact:

jessicarosengartencounselling@gmail.com